… since I wrote my last narration.
I simply was too frustrated to write.
The main reason was 2 spare parts I need for my Onan generator.
Onan, which has been taken over by Cummins some years ago, is perfectly protected against contacts from outside, except you are in a country for which you have a valid local phone number.
With such a number you can send a request for a quote to a local dealer.
In Tahiti, French Polynesia, there is a company, which repairs the device but they told me I needed to get the parts myself from any dealer abroad.
As I have the email address of the service manager of Onan France, and French Polynesia is connected to Onan France, I sent immediately an email to the service manager. I also got immediately a response saying he is out of the office for a few days and I was asked to send my request again too three other persons, which I did. From 2 of the 3 persons I also got an immediate reply: we are out of the office …. So I added a few more explanations and resend my email to the 3rd person. 2 – 3 days later I got an automated read-receipt. After another 3 days I got a mail with an apology for the late reply. In total already more than a week after my first email. I asked again to please send me the information on availability of the parts, shipping time, etc. Still now, 2 weeks later, I haven’t got an reply.
Via a web form I could reach Cummins Australia. A very helpful guy send me addresses of dealers in NZ but without an email address. So I was back to square one. Onan dealers are very well protected against customers who want to sent an email. Modern days defence line.
I search the web for Cummins Japan. Found it and Japanese phone number. I asked my OBM to please call and find out about Onan spare parts. It turned out that the Onan service is outsourced to a small company. OBM called. It took a few days and more calls to get the information that they don’t have any parts stock in Japan and order all from USA. A drop shipment is not possible by Onan contract is what we were told. (Drop shipment would be that the US company sends the parts directly to me, and the Japanese company is paid for all.) This would have enabled a delivery time of only 8 days. The required shipment via Japan would result in a delivery time of about 18 days.
Fortunately, a sailing friend, Vili, from my Croatian times saw my problem and stepped in. He found the parts and ships then today by DHL Express to me. Delivery time 8 days. I could get in contact with a very effective person is DHL Tahiti and prepared already for arrival. Now let’s keep fingers crossed that the parts arrive as planned.
Thanks Vili for all!
Conclusion for me: never an Onan generator on board of a ship when you want to sail long distance away from major countries.
